We have recently pioneered the use of modern communications and image capture to conduct failure investigations remotely. The principle of e-Consult is based around good quality pictures, image enhancement, interpretation, and reporting without even handling the sample. e-consult will allow us to produce quality reports, quickly at a fraction of the cost.


80/20 Rule

The Pareto principle appears to hold true for most applications. In 1906 economist Vilfredo Pareto observed that 20% of the pea pods in his garden contained 80% of the peas, and 80% of the land in Italy was owned by 20% of the population.

We have realised that by utilising our vast wealth of failure investigation experience we can provide 80% of the information you need by receiving good quality pictures of your failed component and providing you a report by email. This is at 20% of the cost of a full-blown investigation, but it is speed that is of the essence. We usually issue reports in 2/3 working days of receiving the pictures and can even send them quicker if results are urgent.

This isn’t however a quick job… It’s taken us over 40 years of experience in many industries to accumulate this knowledge. Due to the fact that we have seen every type of failure possible, there are many tell sale signs that the inexperienced eye wouldn’t notice but to us these signs can mean only one thing.

Sometimes of course a more detailed forensic investigation is needed and the sample would need to be sent in to us.



To use this service send us an email with a brief description of the failure and any pictures you think may be useful and this will result in three outcomes:

  1. A report is possible from the pictures given and we offer a free quote.
  2. We reply asking for more details/pictures so a report would be possible and offer a free quote.
  3. If a report were not possible from the information given then we would send you a free quote for us the carry out the necessary on site testing or laboratory analysis.

Feel free to contact us here for more information